Terms of Service
Effective Date: September 25, 2026
These Terms of Service (“Terms”) govern your access to and use of the HabWiz website and application (the “Platform”), operated by HabWiz LLC, a New Jersey limited liability company (“HabWiz,” “we,” “us,” or “our”). By creating an account or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
1. HabWiz Is a Marketplace, Not a Contractor
Please read this section carefully. HabWiz operates an online marketplace that helps Clients find independent Handymen, and helps Handymen find work. HabWiz:
- is not a construction company, contracting company, or employer of any Handyman;
- does not perform, supervise, inspect, or guarantee any repair, installation, or other work performed by a Handyman;
- is not a party to any agreement formed between a Client and a Handyman for the performance of services; that agreement is solely between the Client and the Handyman; and
- does not guarantee the accuracy of any Handyman’s stated skills, experience, licensing, insurance, or the quality, safety, timeliness, or legality of any work performed.
Handymen using the Platform are independent contractors, and are not employees, agents, joint venturers, or partners of HabWiz. HabWiz does not control the manner, means, or methods by which a Handyman performs work.
Clients and Handymen are each responsible for verifying that any work to be performed complies with applicable law, including any required licenses, permits, or insurance in their jurisdiction, before work begins. Some jurisdictions require a license for certain types of work (such as electrical or plumbing work); it is your responsibility to confirm whether a license is required and that the Handyman holds one, if applicable.
Where a Handyman’s profile displays an “ID verified” or “background check” badge, that badge reflects a check performed by HabWiz or a third-party vendor at a point in time. It is not a guarantee of the Handyman’s trustworthiness, competence, or the safety of hiring them, and HabWiz disclaims any liability arising from reliance on such a badge to the fullest extent permitted by law.
2. Eligibility and Accounts
You must be at least 18 years old and able to form a binding contract to use the Platform. You agree to provide accurate registration information and to keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@habwiz.com if you suspect unauthorized use of your account.
3. How the Platform Works
Clients may post jobs describing the work needed, including a description, budget or budget range, and optional photos or video. Handymen may browse open jobs and submit bids, or respond to direct invitations from Clients. A Client may accept a bid, at which point the Client and Handyman are responsible for coordinating and completing the work directly.
HabWiz may use automated features to help surface relevant jobs or bids to users; these features are provided for convenience and do not constitute a recommendation or endorsement of any particular Handyman or job.
4. Fees and Payments
Payments for accepted bids are processed through our third-party payment processor, Stripe. HabWiz applies a platform fee of 5% on each side of a completed job: 5% is added to the amount charged to the Client’s payment method, and 5% is deducted from the amount paid out to the Professional. Both amounts are calculated and applied automatically when the Client approves payment for completed work.
Example. For a job with an agreed price of $600: the Client’s payment method is charged $630 (the $600 job price plus a 5%, $30 Client-side fee); the Professional receives a payout of $570 (the $600 job price minus a 5%, $30 Professional-side fee); and HabWiz retains the $60 difference as its platform fee.
The applicable fee amounts will be disclosed to you before you accept a bid or complete a payment. You authorize HabWiz and Stripe to process payments in accordance with the pricing and payment flow presented to you in the Platform at the time of the transaction. All fees are non-refundable except as otherwise stated in these Terms or required by law.
5. Cancellations, Disputes, and Refunds
If a dispute arises between a Client and a Handyman regarding the scope, quality, or completion of work, the parties should first attempt to resolve it directly. HabWiz may, at its discretion, offer tools or assistance to help facilitate a resolution (for example, a dispute status on a job), but HabWiz is not obligated to mediate, arbitrate, or resolve disputes between Clients and Handymen, and is not responsible for the outcome of any such dispute.
HabWiz reserves the right, but is not obligated, to make a determination regarding release or refund of payment held in connection with a disputed job, based on information available to us. Any such determination is made at HabWiz’s sole discretion and does not constitute legal advice or a binding resolution of the underlying dispute between the parties.
6. Reviews and Conduct
After a job is marked complete, Clients and Handymen may leave a rating and written review. Reviews must be honest and based on an actual experience on the Platform. You may not post reviews that are false, defamatory, or that you were paid or incentivized to write.
You agree not to: use the Platform for any unlawful purpose; harass, threaten, or discriminate against other users; circumvent the Platform to avoid fees (for example, arranging payment for a Platform-sourced job outside of HabWiz to avoid the service fee); post false, misleading, or infringing content; attempt to access another user’s account; or interfere with the security or proper functioning of the Platform.
7. Content You Submit
You retain ownership of the content you submit to the Platform (such as job descriptions, photos, videos, and profile information), and you grant HabWiz a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that content as necessary to operate and promote the Platform (for example, displaying a Handyman’s public profile and reviews). You represent that you have the right to submit any content you upload.
8. Disclaimers
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. HABWIZ DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY HANDYMAN’S WORK WILL MEET YOUR EXPECTATIONS OR ANY PARTICULAR STANDARD OF QUALITY OR SAFETY.
9. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, HABWIZ AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM OR ANY SERVICES PERFORMED BY A HANDYMAN, EVEN IF HABWIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. HABWIZ’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE SERVICE FEES YOU PAID TO HABWIZ IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
THIS SECTION DOES NOT LIMIT LIABILITY FOR DAMAGES THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.
10. Indemnification
You agree to indemnify and hold harmless HabWiz and its officers, members, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) your use of the Platform; (b) work you perform or receive as a Handyman or Client, respectively; (c) your violation of these Terms; or (d) your violation of any law or the rights of a third party.
11. Dispute Resolution; Arbitration Agreement
Please read this section carefully — it affects your legal rights.
You and HabWiz agree to first attempt to resolve any dispute informally by contacting support@habwiz.com and allowing at least 30 days to resolve the matter.
If a dispute is not resolved informally, you and HabWiz agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. You and HabWiz each waive the right to a jury trial and to participate in a class action or class arbitration. This arbitration agreement is governed by the Federal Arbitration Act.
12. Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of laws principles, except as otherwise required by the arbitration agreement above.
13. Termination
You may stop using the Platform and close your account at any time. HabWiz may suspend or terminate your account if we believe you have violated these Terms, engaged in fraudulent or unsafe conduct, or for any other reason at our discretion, with or without notice.
14. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on this page with a new effective date, and, where appropriate, by additional notice (such as email or an in-app notification).
15. Contact Us
Questions about these Terms can be directed to:
HabWiz LLC
support@habwiz.com