Privacy Policy
Effective Date: September 25, 2026
HabWiz LLC (“HabWiz,” “we,” “us,” or “our”) operates the HabWiz website and web application (together, the “Platform”), which connects individuals seeking home repair and handyman services (“Clients”) with independent service providers (“Handymen”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By creating an account or otherwise using the Platform, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
Account information. When you create an account, we collect your name, email address, and password (or, if you sign in with Google, basic profile information from your Google account such as your name and email). You choose whether to sign up as a Client or a Handyman.
Profile information. Handymen may provide additional information such as skills and trades offered, hourly rate, years of experience, a bio, service radius, and availability. Clients and Handymen may upload a profile photo.
Location information. We collect location information (such as a ZIP code or address, or device-provided location) to match Clients with nearby Handymen and to show job postings within a selected radius. Precise device location is only collected with your permission.
Job and bid information. We collect the content you submit when posting a job (title, description, budget, category, photos, and video) or submitting a bid (price, message, timeline), and the resulting communications, invitations, and job status history.
Payment information. Payments on the Platform are processed by Stripe, our third-party payment processor. We do not store your full credit card number. We receive limited information from Stripe necessary to facilitate payments, track bid amounts, service fees, and payout status.
Reviews and ratings. After a job is completed, Clients and Handymen may leave a star rating and written review, which may be publicly visible on a Handyman’s profile.
Communications. If you contact us for support, we collect the information you provide in that communication.
Push notification and device information. If you enable push notifications, we store a device-specific subscription token so we can deliver notifications about job updates, bids, and messages. You can disable this at any time in your browser or device settings.
Usage and technical information. We automatically collect certain technical information, such as IP address, browser type, device identifiers, and pages visited, to operate, secure, and improve the Platform.
Verification information. If a Handyman opts into identity verification or a background check, we (or our verification vendor) collect the information necessary to perform that check. See Section 6 below regarding the limits of what these checks confirm.
2. How We Use Information
We use the information we collect to:
- Create and maintain your account;
- Match Clients with nearby Handymen and display relevant job postings;
- Facilitate bids, job assignments, messaging, and invitations between Clients and Handymen;
- Process payments and service fees through Stripe;
- Send transactional emails and push notifications about your jobs, bids, and account;
- Display reviews and ratings to help users make informed decisions;
- Verify identity or background information for Handymen who opt in, and display corresponding badges;
- Detect, investigate, and prevent fraud, abuse, and violations of our Terms of Service;
- Improve, maintain, and secure the Platform; and
- Comply with legal obligations.
We may use automated tools, which may include artificial intelligence-assisted features, to help categorize job postings, surface relevant matches, or detect suspicious activity. These tools support, but do not replace, human review of disputes and account decisions.
3. How We Share Information
Between Clients and Handymen. To facilitate a job, we share relevant profile information between the Client and Handyman involved — for example, a Handyman’s profile, ratings, and bid are visible to the Client who posted the job, and a Client’s job posting and general location are visible to Handymen browsing nearby jobs.
Service providers. We share information with vendors who help us operate the Platform, including our hosting and database provider (Supabase), payment processor (Stripe), email delivery provider (Resend), and, where used, identity/background verification vendors. These providers are only permitted to use your information to provide services to us.
Legal and safety reasons. We may disclose information if required by law, subpoena, or legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of HabWiz, our users, or the public.
Business transfers. If HabWiz is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy or a policy providing at least equivalent protections.
We do not sell your personal information to third parties for their own advertising purposes.
4. Your Choices and Rights
You may access and update most of your account and profile information directly within the Platform. You may disable push notifications in your browser or device settings at any time. You may request that we delete your account and associated personal information by contacting us at support@habwiz.com, subject to limited exceptions (for example, records we are required to retain for legal, tax, or dispute-resolution purposes, such as completed transaction history).
Depending on your state of residence, you may have additional rights under applicable privacy laws, such as the right to know what personal information we hold about you, the right to correct it, or the right to opt out of certain uses. You can exercise these rights by contacting us at support@habwiz.com.
5. Data Retention and Security
We retain personal information for as long as your account is active or as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Verification Badges Are Not a Guarantee
Where a Handyman’s profile displays an “ID verified” or “background check” badge, this reflects that HabWiz or a third-party vendor performed a check available at the time of verification. These checks have inherent limitations (for example, they may not capture all jurisdictions’ records, or records that postdate the check) and are not a guarantee of a Handyman’s character, licensing, insurance, or the quality or safety of their work. See our Terms of Service for the full disclaimer regarding the marketplace nature of the Platform.
7. Children’s Privacy
The Platform is not directed to, and we do not knowingly collect personal information from, individuals under 18 years of age. If we learn that we have collected personal information from someone under 18, we will take steps to delete it.
8. Cookies and Similar Technologies
We use cookies and similar technologies (such as local storage) that are reasonably necessary to operate the Platform, such as keeping you signed in and remembering your preferences.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page with a new effective date, and, where required by law, by additional notice (such as email).
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
HabWiz LLC
support@habwiz.com